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View information about incident reports

The Incident pane of the the AltoCommand Dashboard provides a visual display of any reports of problems with your Altowav network, and the Incidents tab provides drill-down information about the incident reports.

To view information about incident reports:

  1. Open the AltoCommand WebUI:

    In your browser's address bar, type:

    https://hostname

    where hostname is the fully qualified domain name of the AltoCommand server.

  2. Log into the WebUI as a user with either user or admin privileges.

  3. From the Dashboard, click View Incidents  or click the Incidents tab.

    The Incidents tab is displayed:

    Tabs provide access to information about specific categories of incidents:

    Low RSSI — Lists reported incidents when the average RSSI value is less than the configured threshold. Two tabs are available:

    • Low RSSI AD — Applies to K60 (802.11ad) devices.
    • Low RSSI — Applies to AltoPlex (802.11ay) devices.

    Low MCS — Lists reported incidents when the average weighted MCS level is less than the selected thresholds. Two tabs are available:

    • Low MCS AD — Applies to K60 (802.11ad) devices.
    • Low MCS — Applies to AltoPlex (802.11ay) devices.

    RF Link Flapping - The RF link goes down and comes back up more than the configured threshold. (AltoPlex devices only.)

    Link Down - Link is reported as down. (AltoPlex devices only.)

  4. Drill into specific details about an incident by clinking the Graph icon () next to the incident to display a graph providing further details.

For further information about viewing incidents, see Incidents tab and Tips for viewing graphs.

Configure incident reporting

Normally, default settings for incident reporting are sufficient. However, you can configure incident reporting thresholds and related settings on the Settings page.

  1. Click Settings.

  2. Click Settings > Incidents & Actions.

    The Incidents & Actions page displays.

    The Incidents Settings pane is used to configure incident reporting by enabling/disabling incidents, as well as setting thresholds and intervals. The following incidents are available for configuration:

    Low RSSI — RSSI (Received Signal Strength Indicator) is a measurement of how well a device can receive signals from external wireless devices. The higher the number, the better the signal strength. By default, when the average RSSI for a device is below -64 dBm for 15 minutes, an incident report is logged and displayed on the Incidents tab of the Dashboard.

    Low MCS — MCS (Modulation Coding Scheme) is a measurement of how efficiently data is being transferred over a wireless connection. AltoPlex devices use a weighted MCS value of 2-12. By default, when the average weighted MCS of a device is below 9 for 15 minutes, an incident report is logged and displayed on the Incidents tab of the Dashboard.

    RF Link Flapping — Link flapping refers to a link that goes down and comes back up. By default, if a device has two link flapping incidents in a period of 15 minutes, an incident report is logged and displayed on the Incidents tab of the Dashboard.

    Link Down — By default, if a link is reported as down for 15 minutes, an incident report is logged and displayed on the Incidents tab of the Dashboard.

  3. For each incident setting, set the appropriate threshold, enable/disable the incident report, and set the time.

Example: Investigate reports of links being down, when all devices are up

In the sample shown, no links are down, but several incidents of LinkDown have been reported. If the issue is ongoing, this could be caused by physical obstructions to the line of sight (LOS), such as tree branches, movement of the device due to mounting issues, etc.

The following steps show one method of investigating the issue. Steps will vary per specific network environment.

  1. View the Dashboard. 

    • Site Status indicates that all links are currently up.
    • Incidents indicates that there were several links down in the last day.
  2. Click View Incidents .
  3. Click on the Link Down tab to view a list of Link Down incidents.

    Review the Status column to see if the issues are resolved, recurring or new. Click on the Graph icon () to to display related graphs for any incident.

  4. Hover at problematic areas on the graph such as a break or dip in the line, to determine the time of an incident.

  5. Click Analytics and scroll through the analytics graphs to view correlating data, such as power index and throughput, for the time of the incident. In this case, a break in the TX Power Index is shown for that device, during the time of the incident.