---
title: How to reboot an AltoPlex device
description: A power-cycle or reboot clears the diagnostic log information stored in the device. So during troubleshooting, you should capture the diagnostic log.
---

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# How to reboot an AltoPlex device

A power-cycle or reboot clears the diagnostic log information stored in the device. So during troubleshooting, you should capture the diagnostic log in a file, before the power-cycle or reboot. If you require troubleshooting assistance, information in the diagnostic log may be useful.

1. Access the WebUI of the AltoPlex device. In your browser's address bar, type:
   
   **https://*hostname***
   
   where *hostname* is the hostname (KB-XX-XX-XX) or IP address of the radio. See [Connecting to the AltoPlex radio](https://support.altowav.com/connect-to-the-altoreach-device.html#h3) for more information.
2. Click the **login** link in the WebUI header to log in as administrator. The default password is **admin**.
   
   ![](https://support.altowav.com/hs-fs/hubfs/kb-images/altoplex-radios/WebUI-login-link-with-wireless-tab_b61c241c.png?width=670&height=99&name=WebUI-login-link-with-wireless-tab_b61c241c.png)
3. Click on the **Admin** tab, entering the password to log in when prompted.
4. Click on the **Reboot Unit** button in the **Device control** section and wait until the reboot is complete.

![](https://support.altowav.com/hs-fs/hubfs/kb-images/altoplex-radios/WebUI-D621-Admin-tab_reboot-unit_927911d2.png?width=1118&height=382&name=WebUI-D621-Admin-tab_reboot-unit_927911d2.png)

View the **Wireless** table on the **Status** tab to verify that links for this device have come up again.

If you are unable to reach the device's WebUI but are near the unit and can physically disconnect it from power, a power cycle will perform a hard reboot of the device.

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