---
title: Accept connection requests from new devices
description: Accept AltoCommand connection requests from new radios.
---

[Skip to content](https://support.altowav.com/accept-connection-requests-from-new-devices#main-content)

[![AltowaveLogoRGB-crop-3](https://support.altowav.com/hubfs/AltowaveLogoRGB-crop-3.svg)](https://support.altowav.com/?hsLang=en-us)

Open main navigation

Close main navigation

- [Contact Support](https://support.altowav.com/contacting-altowav-technical-support)

[Contact Support](https://support.altowav.com/contacting-altowav-technical-support?hsLang=en-us)

 How can we help you?

- There are no suggestions because the search field is empty.

1. [Altowav Support](https://support.altowav.com/?hsLang=en-us)
2. [AltoCommand](https://support.altowav.com/altocommand?hsLang=en-us)
3. [Device & Fleet](https://support.altowav.com/altocommand?hsLang=en-us#device-fleet)

# Accept connection requests from new devices

1. Open the AltoCommand WebUI:
   
   In your browser's address bar, type:
   
   **https://*hostname***
   
   where *hostname* is the fully qualified domain name of the AltoCommand server.
2. Log into the WebUI as a user with admin privileges.
   
   ![AltoCommand login](https://support.altowav.com/hs-fs/hubfs/kb-images/altocommand/login_49b288d7.png?width=218&height=243&name=login_49b288d7.png)
   
   The default username is **admin**
   
   The default password is **admin**

   Prior to any devices being accepted on the AltoCommand server, the WebUI will automatically open to the **Settings** \> **Site Devices** page. Otherwise, click **Settings ** to open the **Settings** \> **Site Devices** page.
   
   An **Alert** icon () next to **Settings** indicates that there are devices waiting to be approved.
   
   After a device has been configured to request a connection to AltoCommand, it may take up to a minute for the device request to be displayed in the AltoCommand WebUI.

   ![](https://support.altowav.com/hs-fs/hubfs/kb-images/altocommand/settings-site-devices-unconfigured_cf476cb1.png?width=509&height=395&name=settings-site-devices-unconfigured_cf476cb1.png)
3. Click  next to  **Devices Requesting** to open the **Device Requesting** list.
   
   ![](https://support.altowav.com/hs-fs/hubfs/kb-images/altocommand/settings-site-devices-accept-requesting-device_6b5da723.png?width=467&height=224&name=settings-site-devices-accept-requesting-device_6b5da723.png)
   
   The number of devices allowed to connect to your instance of AltoCommand may be limited by your current licensing agreement. If so, you may receive a message similar to:
   
   "License limit has been reached, additional devices connecting to AltoCommand will be refused.  Please contact your Altowav sales representative."
4. Click **Accept** for each device.
5. Click **Save Changes**.

For AltoPlex devices, any connected CNs will be automatically added when the DN is added.

- [AltoPlex Radios](https://support.altowav.com/altoplex-radios?hsLang=en-us#main-content)

    - [First-Time Setup](https://support.altowav.com/altoplex-radios?hsLang=en-us#first-time-setup)
    - [Configuration](https://support.altowav.com/altoplex-radios?hsLang=en-us#configuration)
    - [Network Design & Deployment](https://support.altowav.com/altoplex-radios?hsLang=en-us#network-design-deployment)
    - [Troubleshooting](https://support.altowav.com/altoplex-radios?hsLang=en-us#troubleshooting)
- [AltoReach Radios](https://support.altowav.com/altoreach-radios?hsLang=en-us#main-content)

    - [First-Time Setup](https://support.altowav.com/altoreach-radios?hsLang=en-us#first-time-setup)
    - [Configuration](https://support.altowav.com/altoreach-radios?hsLang=en-us#configuration)
    - [Deployment & Aiming](https://support.altowav.com/altoreach-radios?hsLang=en-us#deployment-aiming)
    - [Troubleshooting](https://support.altowav.com/altoreach-radios?hsLang=en-us#troubleshooting)
- [K60 Radios](https://support.altowav.com/k60-radios?hsLang=en-us#main-content)

    - [First-Time Setup](https://support.altowav.com/k60-radios?hsLang=en-us#first-time-setup)
    - [Configuration](https://support.altowav.com/k60-radios?hsLang=en-us#configuration)
    - [Troubleshooting](https://support.altowav.com/k60-radios?hsLang=en-us#troubleshooting)
- [AltoCommand](https://support.altowav.com/altocommand?hsLang=en-us#main-content)

    - [Getting Started](https://support.altowav.com/altocommand?hsLang=en-us#getting-started)
    - [Dashboard & Monitoring](https://support.altowav.com/altocommand?hsLang=en-us#dashboard-monitoring)
    - [Device & Fleet](https://support.altowav.com/altocommand?hsLang=en-us#device-fleet)
    - [Management](https://support.altowav.com/altocommand?hsLang=en-us#management)
    - [Configuration](https://support.altowav.com/altocommand?hsLang=en-us#configuration)
    - [Map](https://support.altowav.com/altocommand?hsLang=en-us#map)
- [Product Reference](https://support.altowav.com/product-reference?hsLang=en-us)
- [Downloads & Resources](https://support.altowav.com/downloads-resources?hsLang=en-us#main-content)

    - [AltoPlex Docs](https://support.altowav.com/downloads-resources?hsLang=en-us#altoplex-docs)
    - [AltoReach Docs](https://support.altowav.com/downloads-resources?hsLang=en-us#altoreach-docs)
    - [K60 Docs](https://support.altowav.com/downloads-resources?hsLang=en-us#k60-docs)
    - [AltoPlex Firmware](https://support.altowav.com/downloads-resources?hsLang=en-us#altoplex-firmware)
    - [K60 (Gen2) Firmware](https://support.altowav.com/downloads-resources?hsLang=en-us#k60-gen2-firmware)
    - [AltoCommand Docs](https://support.altowav.com/downloads-resources?hsLang=en-us#altocommand-docs)
- [Account & Support](https://support.altowav.com/account-support?hsLang=en-us#main-content)

    - [Contacting Support](https://support.altowav.com/account-support?hsLang=en-us#contacting-support)
    - [Return & RMA](https://support.altowav.com/account-support?hsLang=en-us#return-rma)

[![altowav.com](https://support.altowav.com/hubfs/AltowaveLogoRGB-crop-2.svg "altowav.com")](https://altowav.com)

© 2026 Altowav. All rights reserved.